SaaS Disclaimer

Draft for legal review — October 30, 2026. Not yet approved or integrated into account signup.

About the service. SupportandAssist is a cloud-based software-as-a-service (SaaS) platform for organizing technical support requests, customer communications, records, and technician workflows. It is software, not a guarantee of technical resolution or uninterrupted availability.

1. Service availability

The service depends on hosting, internet connectivity, email systems, third-party infrastructure, and planned maintenance. We aim to keep it available, but uptime, error-free operation, and continuous access are not guaranteed unless a separate signed service-level agreement expressly provides otherwise.

2. Customer responsibility

Customers are responsible for the legality and accuracy of the information they upload, their support advice and communications, account permissions, credential security, and their own compliance obligations. Users should independently verify technical guidance before applying it to physical equipment or safety-critical systems.

3. Email delivery and attachments

Email import, notifications and file exchange can be delayed, blocked, filtered, corrupted, or unavailable because of external services or configuration. Do not use the platform as the only means of communicating emergencies or immediate safety concerns.

4. Data and backups

Customers should retain independent copies of business-critical records and use available export tools. Data retention, export, deletion, hosting locations, and security commitments must be described accurately in the final contract and privacy documentation before commercial launch.

5. No professional advice

Software outputs and customer-authored troubleshooting messages are not legal, medical, electrical, engineering, or other regulated professional advice by the service provider. Qualified personnel should address hazardous conditions.

6. Trials and subscriptions

The published Free plan is intended to remain free; proposed paid plans include 30-day trials without a credit card. Self-service trials, automatic billing, and paid entitlements are not active until explicitly launched. No charge will arise simply from viewing these pages or sending an inquiry.

7. Agreement controls

This summary is informational. If an approved End User License Agreement or signed services contract conflicts with this page, that executed agreement controls to the extent permitted by applicable law.

Questions: admin@supportandassist.com.